Technology Leader
BBS Security Systems, partners have proven experience and the technical capacity to deliver high caliber emergency monitoring service. Professionally trained staff provide the service you need when you need it most. Disaster recovery processes & procedures are constantly updated and monitored. Multiple fiber optic telephone lines, coming into and out of central station centers from diverse paths, are supported by multiple long distance carriers. This ensures redundancy and precludes any one supplier, telephone company substation or physical cable from causing an interruption of service.
There are independent uninterrupted power supplies for the digital PBX, receiving equipment, TANDEM mainframe and PC LAN systems. This is in addition to the gas fed back-up generator which supports the total power requirements of the building in the event of blackout or brownout.
There are unique custom software programs to maintain the flow of emergency dispatching in the event of national or regional disasters.
The BBS Difference
With disaster recovery plans, filed with Underwriters' Laboratories, includes both a local and geographically remote hot back-up site. With multi-tiered professionals providing multiple functions with in the central stations allows operators, supervisors and management teams provide quality services during to three eight hour shifts, 365 days a year.
The training of new monitoring agents is conducted by supervisors following in-house course material and guide lines. On-going monitoring agent education is provided by in-house instruction and seminars conducted by manufacturers representatives.
Monitoring agent activity is video and audio recorded. These recordings are used to maintain quality assurance of monitoring agent performance. A monthly review of each agent is conducted. Bonuses and other rewards are granted for exemplary performance.
